COMPLAINTS & FEEDBACK
Last updated: 28 August 2026
We welcome feedback and take concerns seriously. Raising a concern will not affect how you are treated. We aim to listen, review matters fairly and use feedback to improve.
HOW TO CONTACT US
Email support@aretaclinic.co.uk. Please include your name and contact details, the date and service involved if relevant, what happened, what outcome you are seeking, and any information that may help us understand the concern. Please do not send urgent or emergency medical requests through this process.
WHAT HAPPENS NEXT
We will acknowledge your concern, identify who will review it, consider relevant records and information, and contact you if we need clarification. We will explain our findings and any action we can appropriately take. More complex matters may take longer, and we will keep you informed where practical.
CONFIDENTIALITY
Complaints are handled as confidentially as possible. Information may be shared with staff, professional advisers, insurers, regulators or others where necessary to investigate, respond, protect safety or meet a legal obligation. Our Privacy Notice explains how personal information is handled.
IF YOU REMAIN DISSATISFIED
If we cannot resolve the matter, we will explain any further route that may be relevant to the service, professional involved or circumstances, such as an insurer, professional regulator, independent complaint service or consumer authority. The appropriate route depends on the nature of the concern.
FEEDBACK
You can also use support@aretaclinic.co.uk to share a compliment or suggestion. Feedback may be used internally to improve the patient experience. We will ask separately before using identifiable feedback publicly.