PRIVACY NOTICE
Last updated: 28 August 2026
This notice explains how ARETA Clinic collects, uses and protects personal information when you visit aretaclinic.co.uk, make an enquiry, book a service or receive care. ARETA Clinic is responsible for deciding how this information is used. Questions about this notice or your information can be sent to support@aretaclinic.co.uk.
INFORMATION WE MAY COLLECT
We may collect your name, contact details, enquiry and booking information, appointment and payment records, communications with us, account information, and technical information about how you use our website. If you choose to provide health information, or if it is needed during consultation or care, that information may include medical history, medicines, allergies, photographs, treatment notes and other information relevant to suitability and safety. Health information is sensitive personal data and receives additional protection.
HOW WE USE YOUR INFORMATION
We use personal information to respond to enquiries; take steps requested by you before providing a service; manage bookings, payments and our relationship with you; provide appropriate consultation, care and aftercare; maintain records; meet legal, regulatory, professional and insurance requirements; keep our website and services secure; and, where you have chosen to receive it, send marketing.
OUR LAWFUL BASES
Depending on the purpose, we rely on taking steps at your request or performing a contract, complying with a legal obligation, our legitimate interests in operating a safe and effective service, or your consent. Where we use health information, we also rely on an appropriate condition for special category data, such as providing health-related care under professional confidentiality, or another condition permitted by law. You may withdraw consent at any time, although this does not affect earlier lawful use.
SHARING INFORMATION
We share information only where necessary with service providers that help us operate the website, bookings, communications, payments and records; professional advisers and insurers; and regulators, public authorities or healthcare professionals where required or appropriate. Wix and its service providers support parts of this website. We do not sell personal information.
INTERNATIONAL PROCESSING
Some service providers may process information outside the UK. Where required, we use providers and safeguards recognised by UK data protection law.
HOW LONG WE KEEP INFORMATION
We keep information only for as long as needed for the purpose for which it was collected and to meet clinical, legal, regulatory, tax, insurance and record-keeping requirements. Retention periods vary according to the type of information and service.
YOUR RIGHTS
Depending on the circumstances, you may have rights to access, correct, erase or restrict your information; object to its use; receive certain information in a portable format; and withdraw consent. To exercise a right, contact support@aretaclinic.co.uk. You may also complain to the UK Information Commissioner’s Office.
COOKIES
We use cookies and similar technologies to operate the website and, where you choose, to understand use or support other optional features. Please read our Cookie Notice and use the cookie settings on the site to manage non-essential cookies.
CHANGES TO THIS NOTICE
We may update this notice when our services or legal obligations change. The latest version will be published on this page.
Questions about this notice or your information can be sent to support@aretaclinic.co.uk